We are excited to announce that we will be reopening the clinic Tuesday, May 19th! Appointments can be booked using our new online booking system or by phone.
Telehealth appointments will continue to be offered and can be booked online. Telehealth is an excellent alternative to begin or maintain your rehab program when physical distancing or other barriers make in clinic sessions challenging.
Your health and safety is our #1 priority and we are implementing all of the recommended procedures and protocols to help protect client, staff and community safety in response to COVID-19. We value your trust and appreciate your patience and understanding as we work together through these changing times. We kindly ask that you take note of the following:
1. Before you arrive for your appointment we ask that you complete the COVID-19 BC Self-Assessment Tool.
2. Masks are required to be worn during your time in the clinic. Please bring your own. If you do not have your own, we will provide you with one for a small fee that will be added to your invoice.
3. To enable sufficient physical distancing, the waiting room will no longer be used. Please plan to wait outside the door for a staff member to bring you in at your appointment time. Also plan that only the patient will be allowed into the clinic and no other guest, or family members will be able to wait inside.
4. A credit card is required on file so that contact and discussion with front staff will be kept to a minimum. Receipts and other documentation will now be emailed to all patients at the end of their session.
5. Follow-up appointments will now all be made online or over the phone. No new appointments will be made with the front staff before or after your session.
6. Please note that we will not be charging cancellation fees for anyone unable to make it due to feeling unwell.
Please don’t hesitate to contact us directly to discuss any concerns or questions you may have. We are looking forward to seeing you very soon!